Our Company, Mars Spor Kulübü ve Tesisleri İşletmeciliği A.Ş., in its capacity as the data controller, collects and processes the following personal data provided by customers through our call center: name, surname, date of birth, Turkish ID number (or passport number for non-Turkish citizens), mobile phone number, email address, gender, and address details. In addition, any personal data that may be shared during the course of the call, as well as the call recordings themselves, are also stored and processed in accordance with the Law No. 6698 on the Protection of Personal Data (“Law”).

The personal data obtained through the call center are collected and processed automatically via telephone.

Your personal data obtained via the call center is stored and processed by our Company, in its capacity as data controller, based on the legal grounds set forth in Article 5/2(a) of the Law “explicitly stipulated by law”, Article 5/2(c) “provided that it is directly related to the establishment or performance of a contract, it is necessary to process personal data belonging to the parties to the contract”, and Article 5/2(f) “data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject”.

Detailed information regarding the matters specified in Article 5/2(a) “explicitly stipulated by law” and Article 5/2(c) “provided that it is directly related to the establishment or performance of a contract, it is necessary to process personal data belonging to the parties to the contract” can be accessed through our Company’s Personal Data Protection Policy available on our websites https://www.macfit.com/ and https://nuspa.com.tr/.

Your personal data obtained via the call center is processed for the purposes of,

Your personal data obtained via the call center is processed for the purposes of: proper addressing of callers; verifying the call; carrying out subscription/membership and distance sales transactions; managing invoicing and accounting processes; ensuring the uninterrupted continuation and efficiency of the membership relationship; monitoring service quality; evaluating and following up on customer requests; providing information about changes, renewals or similar matters regarding the club and membership terms; creating, editing and managing the member’s personal account; notifying members and customers of campaigns and offers if prior consent has been given; providing information about prices, marketing, other opportunities and offers related to the services; enabling members to benefit from the rights, advantages and benefits provided to them; establishing effective communication with members and customers; fulfilling our legal obligations; and serving as evidence in possible future disputes. These data may be shared with third-party service providers from whom infrastructure and support services are obtained for call center services and customer relationship processes. Except for this and for legally authorized institutions and organizations such as courts, public prosecutors, and law enforcement when requested and required by legal procedures, these data are not shared with third parties. If a subscription/membership is completed via the call center through distance sales, a detailed clarification regarding the personal data shared during this process is provided separately before the membership process is completed.

In light of all the above, within the scope of Article 11 of the Law, you have the right to apply to our Company to:

a. Learn whether your personal data is being processed,
b. Request information if your personal data has been processed,
c. Learn the purpose of processing and whether your data is being used in accordance with that purpose,
d. Know the third parties to whom your personal data has been transferred domestically or abroad,
e. Request correction if your personal data has been processed incompletely or incorrectly,
f. Request the deletion or destruction of your personal data within the scope of the conditions set forth in Article 7 of the Law,
g. Request that the transactions carried out within the scope of subparagraphs (d) and (e) be notified to third parties to whom the data has been transferred,
h. Object to any result arising to your detriment through the exclusive analysis of processed data via automated systems,
i. Request compensation in the event you suffer damage due to unlawful processing of your personal data.

You may exercise your rights under this article, as well as your requests regarding the updating or modification of your personal data, by applying in person to our company’s headquarters address with proper identity verification and/or through a notary. Our Company will respond to your request free of charge as soon as possible and no later than thirty (30) days depending on the nature of the request. However, if the process requested requires an additional cost, a fee may be charged in accordance with the tariff set by the Personal Data Protection Board within the scope of Article 13 of the Law.

MARS SPOR KULÜBÜ VE TESİSLERİ İŞLETMECİLİĞİ A.Ş.
Beşiktaş Tax Office Tax ID No: 6120659687
Mersis No: 061206598700010
Address: Dereboyu Caddesi Ambarlıdere Yolu No:4 Kat:1 Ortaköy-Beşiktaş/İstanbul
Phone Number: 0212 970 19 00